This Bus line should be removed

Had the most horrible experience with this bus. First the bus arrived late, our bags were not marked with stickers which led to us losing our bag...had I not marked it myself the person I swapped bags with would have not been able to contact me. The bus got stuck in pietermaritzburg at around 9pm we were told that they want to fix the aircon...the driver said this by the way....after an hour we learn that something else came off and now the bus can't move. A mechanic was not called until we the passengers started complaining. At some point people had to "compete' for spaces in other buses ..which was so dehuminising...you would swear we didn't pay for the trip the way we were being treated. After being able to run to another bus in time at around 00:00 we only made it in Pretoria at around 8pm....3hrs later than expected. It was the most exhausting evening I've ever encountered with a bus line . The staff is the worst...not helpful whatsoever!! Its complete nonsense!!