The horrific, traumatising and bad service received

I have booked bus ticket for group of 16 people to Durban for the night of 20/09/2019 and return on 24/09/2019.

I have never been so dissapointed and traumatised like this before and i demand an urgent action from APM as im not just gonna let this go.

My ticket price was R650 pp (frm 20/09/2019 to Durban from Johannesburg) And 24/09/2019 from Durban to Johannesburg)

we checked in at Johannesburg Park Station at 20:00 for :22:00 bus We waited and waited and at around 23:00 we were told that there is no buses and people were taken away to the taxis.

there was a group of taxi driveres there telling us the way to get off as we dont have anything but to accept what we are being offered.

this was dissapointing and shocking when we were told that no refunds and taxis is the only option.

me and my team refused to go to the taxis as that was not what we signed off of. 1stly taxi is not confortable 2ndly Not safe 3rdly we were gonna arrive midnight and find ourselves sleeping in the station

I paid R11,160 from my bank account purchasing this tickets,

we made an alternatetive to get to the Durban as other other people went to the taxis,

I told myself that i dont want stress and we will deal with this on our way back.

Tuesday the 24/09/2019 we went to Durban station, and still no bus for our return ticket that we paid, this has made the weekend that was supposed to be a celebration but it became a nightmare.

we were taken with a cheap bus that very old, stalked on the road, no toilets, not using normal bus stops and we were supposed to arrive at 17:00 but we got to Joburg after 18:00, the bus name was Toots buses or something like that, i have pictures taken with my fone to show the condition of the bus

I have paid for APM for 16 people but we never got to use waht we paid for and ib neeed something be done, and i need my refund for the night of 20th/09/2019.

i left the station as i was told there wont be refund.

Im not gonna stop untill i get my money even if iot needs for me to sue the APM busses.

this services must also never be repeated and im going to go around all social media to warn people about this terrible and traumatic experience received from APM buses

i need to be contact urgently to get this resolved