Terrible Service and Assistance

Good day

I have emailed APM Bus as well and have had no luck so this is my last resort.

We booked a return trip with them for the weekend past of which we went to Jhb on Thursday night. The bus trip to Jhb was a little uncomfortable, but we dealt with it. With us having to come back yesterday, 26 November, we were running a little late due to traffic and when trying to call the bus service centre or contact centre, there was either no answer or the call just kept on being dropped. We tried from about 13:00 till 13:30 to call as that was the only way for us to inform them that we were on our way, just battling with traffic through Jhb to the bus terminal.

When we got there it was probably about 13:35 or 13:40 latest and the bus had already left. This was horrifying as I had my two little girls with me as well, who were already scared to death because of what was going on at the bus terminal in Jhb and now to see that the bus had left without us. When going to the consultant at the terminal window for APM, the lady there did not seem too worried about what just happened or didn't even try and make an effort to stop the bus.

I have used busses for travelling a lot of times and this has been the worst service I have gotten. I have been late for a bus before as well and they either called me or the call centre was available on the numbers provided so I could let them know what was going on.

With APM it was horrible, the lady then advised us that we needed to pay in an extra R600 per person to take a bus that is 5 hours later than the original time of which we originally only paid about R200 per person, how does that work? When I went online afterwards the prices per ticket were still only R200 per person, what was she trying to do?

When asked to speak to her Manager as we were not happy with what was going on all she said was that he doesn't work on a Sunday. When asked why they didn't call or why she didn't try stop the bus all she could say was the person who calls is not available on a Sunday.

I am really not happy with what happened as now we had to make another arrangement with getting home.

I would like someone from APM to contact me today as I would like a refund on what I paid for a trip that I never even took.

Thanks.