Terrible service

I had purchased a return ticket through Computicket, on Thursday (23.09.2021), with the below details: - Going, Thursday (23.09.2021) @ 20h10 - Return, Saturday (25.09.2021) @ 17h25 - Reference, B57FHWSC - Location, Johannesburg to Eastern Cape, and Vice Versa - Cost, R330

I was able to travel from Johannesburg to Eastern Cape (Nqamakwe). Unfortunately, to my disappointment and lack of safety, I was left abandoned at a bus station, for more than 6 hours. I had waited at the bus station, from 14h00 in the afternoon, until 20h30.

To my dismay, I was not contacted or informed about the bus not being on schedule, nor was an alternate arranged for me. Instead I was stranded. I had to, at the last minute, decline my pre-arranged engagement in Johannesburg, because of the inconvenience of no transport. I also had to incur added costs to find my way to Johannesburg, the following day.

Although I am unable to speak for those who were left abandoned too, at the bus station.