Terrible Experience

My experience with APM to and from my respective destinations was simply disgusting. I opted to use your bus services because of its affordability, but little did I know. Leaving from Johannesburg to Port Elizabeth, my fiance and I sat at the back of the bus right next to the toilet not knowing that the door doesn't close. Half way through the trip the toilet got clogged and all the water and started running out. We managed to change seats. Fine these things happen. On our way home from Port Elizabeth back to Johannesburg the bus arrived and we advised that it was not road worthy to travel. I politely asked at the sales counter what would the refund process be because I was pressed for time and needed to be in Johannesburg before a certain time, and her response was that she can only offer me a voucher. Which doesn't work for me. I was forced to use another service provider and pay extra because of your company's unorganized planning. I demand a response and to tell APM you owe me a R660 that I WANT!!! I will report this matter to the travel Ombudsman if you choose to ignore my request.