Stop operation of these busses

We need this bus to be closed must non operational it's danger to peoples lives and rude driver who are so *********** no direct no if you have any queries i booked a bus for 6h30 only arrived at 11pm no explanation now people are stranded in the middle of nowhere no explanation whatsoever drivers can't explain to clients what's wrong with the bus like this bus recently burnt-out because of duty of care for customer this iz a very disappointing service a department of transportation must intervene before many live get to danger