RUDE EMPLOYEES, ****TY SERVICE.

firstly my bus was earlier than normal, and I was noticed last minute, my bus was for 18:15 , I was only going to knock off at work at 17:15 after my meeting, as a concerned customer I called the customer care line, and I recieved absolute trash help from the employees, I told them that I wasnt going to be able to make 16;15 at the station and what should I do, the first girl said I must see what I must do, they are not going to change anything to accomodate me, angry, I hung up, I called again to get clarity on what I could possibly do, the second lady suggested I go to park station, I then explained that I wouldnt make it in time to Park station , she told me that she'll give me a call with a solution, an hour went by and I didnt get a phone call, I called 3 times and all the time I called they would pick up and and hung up, the 4th time I called, the lady told me that I should stop calling and go **** myself, so I called again and another woman answered and told me that the bus will depart at 17:00 so i said i'll knock off 15 mins earlier, I got to the station at 16:55 and there was no bus, the bus had apparently left me, I was livid and i was crying so a bus offered to take me park station to try and catch the 19:00 bus there, when I got there, the bus driver was rude and told me to get off his bus because my name is not on the list, being a powerless woman that I am, all I could do was cry because if I acted out I wouldve injured someone because I was extremely angry, after 10 mins the bus driver told me that he found my name, and he did not apologise for embarassing and forcebly removing me from his bus he carried on like nothing happened, to add to that the bus left at 20:45, and he sped like crazy we got to Queenstown at 04:35, please explain to me how a 18:15 bus that was supoosed to arrive at 06:10 , departed at 20:45 and arrived at 04:35.