Refund for the TERRIBLE SERVICE

Good Day

I have sent through this below email to Justin and Ntsako on the 2nd of January.

Ntsako acknoledged my email and promised feedback in about 24hours after they have investigated.

Its 5 days later and i have NOT HAD ANY FEEDBACK.

Can someone please get back to me.

I booked your Bus (*** &*** ) from Qumbu To Johannesburg for Monday. Bus was to depart at 15:30. However there was No bus. Only after we called we were told the bus is delayed. Which was very disrespectful. We were told we getting a bus after 18h00. My Brothers waited for more than 3 hours. When the bus eventually arrived IT DID NOT STOP IN QUMBU. IT JUST PASSED. THAT WAS THE MOST UNECESSARY INCONVINIENCE I HAVE EVER EXPERIENCED. I WOULD LIKE MY MONEY BACK FOR THE TICKETS PLEASE.