Refund

Dear Fikile

I tried to book a bus ticket online for my son. When I got to payment o choose EFT option then I chose Capitec. It took me to the Capitec app and ask me if I want to load APMBUS as a beneficiary and I sad and continued with the payment not knowing that the website is still open and also trying to retrieve a payment. The website payment was automatically cancelled but the payment I have made should reflect in your account. I called your call centre and explain the same story but clearly the person I spoke to doesn't understand English. I went to Bowman station explained again and the lady told me I must send this email. All I wanted was for APM to issue me with a ticket from Pretoria to Beufort west but I had no luck. Capitec wants to charge me a R120 just to reverse the money which I feel is unfair. That is why I would like you to please reverse the money on your side. I was told by the lady at your Pta offices that you'll will only be able to reverse the money on Monday. I'm looking forward to get a response from you as soon as possible.

Mrs Delicia Sandos 082864****