Professional *******

I have made my worst mistake of my life by booking an APM bus for my sister which she was suppose to depart Midrand picking station at 7:30am but it did not show up at all and the most frustrating part of all is when we try to call the provided help lines they are all the reasons why we can not get through to them. *** on the terms and conditions does not go through, *** on the website is used by the other company IU..something. trying to log a complain online it just does not take through the request to be called back. the numbers they used to call the minor passenger which i needed to sign a form for *** does not go through when i tried to call them back. they called my sister at about 2 hours later from departure time and at that time i have made all immediate possible means to try and get a hold of them but no success which led me to buy a next available bus ticket from Midrand to Durban from Grayhaund which was the next available travel agent in the area. i need my money back now that i bought the ticket for there no ways i can talk to anyone before i drive to their nearest offices to try an claim my money back hence that has high chances of being rejected. could this be the roadlink in red. i need someone to help me with direction here and i need answers with how are these buses in operation as they are not reachable and not even claimed by hellopeter.