Poor System in place and *********** staff member

@apmbus um so furious with the service i received from this bus service. What a nightmare i had with Monica not sure what her post is with the service. Who i found so ***********

Dear friend this is what transpared. I made a booking online yesterday via their website and also made a payment online. Here i was waiting for a confirmation till i knocked off from work. Then on Friday the 18th of August after a long meeting i had. When checked my phone for any smses or email from APM still nada. I then called their call centre, spoke to Monica mind you before Monica answered i made numerous calls with no answer till by Gods grace Monica answered. I then explained to her as to who i am and what i need. She then asked for my reference number....i gave it to her. Waited for a response....she then said my booking is pending for payment. I then responded by saying i have made a payment and the proof of payment was sent to her. She then went to her emails....guess what she did find my email with a proof of payment attached. Then i asked whats the way forward she then said she will contact her/their Finance department.

Alright i hanged up waiting for her call. She then called me back. She said their finance team said the payment is not cleared. Then i got confused.

I then told her i dont see any problem cause there is proof of payment, she continued insisting that i should pay in cash and they will refund me on Monday cause their Finance team is not available over weekend. To cut the long story short i asked her for my refund agreed that it will be processed on Monday once cleared.

After work i decided to visit their pta offices with my proof of payment, guess the lady at the pta offices managed to print my tickets.....awu then i said to her i dont want them anymore cause i was told that the payment was not cleared and i did not bring bags since i stay far. To my surprise the lady confirmed from someone from their call centre offices that my booking was paid on the 17th August 2017 @ 14:30pm.

I said what? Huh so the ticket was paid but the system did not update. The lady at pta office then hanged up with the other consultant and dialled Monica. She (pta office lady) explained to Monica but Monica insisted that her system still says unpaid. I got mad, i asked to speak to her (Monica). I gave Monica instruction to send me an email copying her Boss explaining the hiccup with an apology and telling me as to when i will get my refund and i also added that i want my full refund not Tues/Wed/Thurs but on Monday also told her she must tell her boss that i want an something for inconveniencing me. Mind you i was on my way to kzn not for a vacation but to pay my last respect to my cousin who was more of a sister to me. Because of APMbus service systems and *********** Monica i was unable to go home.