Piece of **** driver with no brain or whatsoever

I bought a ticket to Pinetown from Pretoria on the 5th of Jauly. The bus left Pretoria at 18:30, as we were approaching Pinetown, the driver refused to take me to Pinetown and passed with me all the wat to Durban at around 3 am. If I knew this bus was a piece of **** like this, I would have bought a ticket from reputable companies. The driver is rude and seemed drunk to me so it's a shame for this company to hire such lowlife people who will run their business to the ground.