PAYBACK MY MONEY

On the 20th September I booked a bus from Port Elizabeth to Pretoria departing on the 27th September... Only to find out at the station on departure that APM buses are not on route. I requested a refund same day. They rep**** following day asking for my banking details and bus ticket. I sent the attachments Sunday the 29th. I followed up on the 2nd Oct and they rep**** 3rd saying they are waiting for the communication from financial office. On the 11th October I asked about my refund and I did not get any reply till now. Mind you this was my first time booking for this bus but their poor service and lack of customer centric approach,forces me not to dare book this bus ever again... I need my R340 back.