Pathetic service from APM from king William's town to Cape town

Worst service ever ,we tooka. Us frm king William's town to Cape town on our way to port Elizabeth we were told that we need to hi back and fetch the person that were wrongly loaded on the other bus,we refuse,waited for hours to for a solution,driver advised to meet them half way and had to go to Queenstown to fetch them ,we got there and we waited for them and they were nowhere to be found ,had to wait for over an hour and had to take the other ones that were supposed to be in the bus they occupied.They were loaded and told they will get their luggages in Cape town and they refused , eventually the other bus finally arrived and passengers were loaded only at 03:30 am .Mind you my bus departed from king William's at 17:30 but we left garden route to meet the passengers in that were left behind in queenstown.At what time are gonna reach our destination.Some.od us are supposed to be at work and we obviously not gonna make it coz we are probably going to reach our destination around 4 pm instead of 7:55 a.m.Stay away from APM