****mers

They ****med me, On Saturday 23 i booked a ticket via Quickbus and while processing a payment i did not go through and was requested to process it again which was successfully the second time to my surprise on my Banking App it reflects 2 payments went off for the same transaction and i booked 1 ticket.

I have been trying to get hold of APM and Quick bus telephonically and I reached Quickbus and was advised to raise this to APM. I did raise the matter to APM and they told since it was an online ticket I must reach Quick bus and eventually they responded to me on Friday September 12 and they advised as per their investigations that I booked 2 tickets. I explained to the them that I only booked for 1 person and they records can also tell that the booking was for 1 person however payment was deducted twice. No communication received over the weekend and when I am checking my emails this morning they closed the Ticket. The below is the ticket details and i need my R340.00 back.

Ticket number:APM-WC-*** Passenger: Xabisa Hobe Date:Monday 25 August 2025 Bus from :Cape Town station- Queenstown station Time:17:00 delayed to 18:30