I booked the bus for 16:35 with 4 children and my husband from King Williams town to Cape town, 14:40 they Send SMS bus change to 15:05

I booked the bus for 16:35 with 4 children and my husband from King Williams town to Cape town, 14:40 they Send SMS bus change to 15:05. We Rush to departplace we wait till 17:00 no buses no communication no Apology,we call their call centre the call centre they very rude they cannot explain they have a high negative temper even now we are still going toEast London instead of Cape Town if you can help us find solutions can be very glad. Kind regards Thembisa