Horrible services and money ******

I booked a bus on the 14 Dec and later wanted to change the date due other private issues. Unfortunately couldn't get another date as the consultant informed me the system was offline that was on the 17th. I had to make other arrangements to get to my destination which was a costly exercise. As soon as i got to my destination on the 22 Dec i then decided to contact APM again to secure a booking for my return trip on the 4th Jan 2020. I called the call center from the 23 Dec until the 03 Jan with no luck the call center failed dismally to help me with a booking for the 04 Jan at 9am the date i had chosen with consultants. Due to the fact that the system was offline. i was then advised to go to APM offices in Park Station to book however i told the consultant i was in Welkom and in Welkom there were no APM office. I had to request a colleague of mine in jhb to go to park station from Vanderbiljpark. Which was another cost because i had to carry cost for fuel. When my colleague got to park station she received no help and was informed that the system had lost all vouchers which were created before the 20th Dec. And no data was available. My voucher was created on the 17th Dec when i needed to change my travelling dates. i was then referred back to the call centre on the 01st Jan 2020 by the APM offices. I contacted call centre again and informed they needed to get IT involved to regenerate the voucher number which the failed dismally. A consultant who had attended to my query and went beyond her call of duty was unable to help and informed me her manager Ntsako had no interest in assisting me. i wish not to disclose the consultant name. She then gave me the email address for her manager saying i must send him email maybe he might reply but he never did. i was left with no choice but to make other means to travel on the 04 Jan 2020. Which was very costly and has had a big financial implication which happens to be a major set back because i had to work from the 05Jan. Now i do not want anything to do with APM A=as long as i am breathing and only want them to give me my money back. i do not want the voucher nor their excuses or explanation. I am not even sure whether or not are legit and is none of my business whether they are. Only thing i want is my money back. As soon as possible please.