Horrible buses and service

Horrible service, I doubt they still suppose to be operating. I bought the ticket on bus bud website, from Durban station to Jhb park station. First problem I encountered when I arrived at Durban station they don't have offices, asked from other offices, they said APM does not have an office and they not allowed to load inside Durban station, they load outside. Some guy came and called us to go outside the bus, imagine people running outside Durban station to get to the bus, when we got there, its the hired school buses, the buses are horrible, uncomfortable without toilets, seats are not comfortable, not adjustable, no aircon, dirty unprofessional drivers.