Frustrating Service Experience with APMWC Bus

I want to highlight the terrible service I experienced with APMWC. I booked a bus from Bellville to Queenstown scheduled for 6:25 PM Wednesday (27/11/24), but it only arrived at 10:26 PM. Throughout the delay, there was no communication from the company regarding the reason for the wait or how long it would take.

This lack of communication demonstrates a clear disregard for customer value and respect. Many people, including black customers, are waiting on the street at Mispel Rd, opposite Town Lodge, in the cold.

APMWC needs to take responsibility for its service and improve its communication to ensure customers feel valued and respected.