frequent delays, lack of communication, and substandard conditions we experiencing with APM buses

I'm filing a complaint regarding my recent experience with APM buses. Worst bus service ever.I booked a bus on computicket .Upon arrival at the bus station, I expected to depart on schedule which was 6pm on sunday 07/7/2024. However, I was informed that the APM bus was delayed and did not leave until the following day, without any prior notification. This unexpected delay caused significant inconvenience as I had made plans based on the original travel schedule.

Additionally, while waiting at the bus station in Cape Town on the following day, several issues compounded the situation:

The bus arrived substantially later than the scheduled departure time of 6 PM (around 12 PM), causing confusion and frustration among passengers. There was a lack of clear prioritization of passengers based on their destination routes (N1 versus N2), leading to further confusion and delays. A bus arrived at 1 AM but did not depart until 5 AM apparently we were waiting for a bus from eastern cape, resulting in an extended delay of nearly 48 hours for affected passengers. The condition of the buses was subpar, raising concerns about safety and roadworthiness. This level of service is unacceptable, especially the lack of communication about delays and the significant inconvenience caused to passengers, including children missing school and pensioners enduring discomfort due to prolonged exposure to adverse weather conditions. APM buses consistently operate in a manner that jeopardizes passenger safety and comfort.

My concerns are as follows:

Unreliable Service: APM buses frequently experience delays without prior notice, disrupting passengers' schedules.

Poor Communication: There is a significant lack of communication regarding delays and changes in departure times, leaving passengers stranded and uninformed.

Substandard Bus Conditions: Many APM buses are in poor condition, with reports of discomfort and safety concerns including broken seats, malfunctioning air conditioning, and cleanliness issues.

Overbooking: Instances of overbooking have been reported, resulting in overcrowded buses and passengers without seats or forced to stand.

Impact on Vulnerable Groups: The unreliable service disproportionately affects vulnerable groups such as children, elderly passengers, and those with special needs.

Given these ongoing issues, I respectfully urge authorities to consider suspending or revoking APM bus service operation,computicket should remove them on their booking system until they demonstrate a commitment to providing safe and reliable transportation.