Fikile is the worst team leader

<p>In April I booked a bust for my sister from Aliwal North to Johannesburg which was a return trip, I booked from the website , money was debited but was told my booking was incomplete .i then cancelled the transaction with the bank and went to book at a computicket to my surprise 2 months later I was debited , for the trip I was told does not reflect on their system, I then called the useless call center and the lady I spoke to told me to email her team leader he is the only one who can assist me , sent the email and told him about my ordeal. Did not respond to my message until I asked him what's happening , he told me that he was waiting for finance so I should wait for him until he hears from them , on Friday I sent another email he told me I can not get a refund as I took the trip in April. Initially when I called him I told him it's 2 transactions for same dates and same person it should not be difficult for them to see that , he then said I should email him the slip as proof that I purchased a ticket , did that but still no feed back and money not in my accc, always have to be the 1 calling him for an update, where did you get such an *********** leader , what attributes does he possess for you to see him fit to manage people if he himself can not keep a customer informed , I am not impressed with your service , today it's the 9th my money was debited on the 30th of June </p>