Extremely bad service

Worse bus ever ,very very bad service , useless bus ,no communication .A bus that was supposed to leave d departure at 07:15 it arrived at 21:30. We were taken out in a freezing place outside jhb parkstation, we stood a queue for 3hours no bus no one tells us anything no communication.Useless bus poor service don't u dare use Apm. It was my 1st and last time on Apm.