drunk passengers, verbal abuse and utter disgust!!!

Good day Hello Peter team.

Once again I find myself coming to this site to pour out my frustrations and utter disgust in the APM team from Drives, call center and the rude and lying lady who was working at the APM office at Pretoria Station this morning. Yesterday a bus I was boarding at Mthatha station for a bus leaving that was suppose to leave at 17:00 pm which didn't appear to have any issues. We proceeded to Tsolo where the bus was only there for no more than 10mins (which is not part of protocol), the bus proceeded to Qumbu (excuse my spelling) where it was an even shorter wait, for the second time breaking protocol, this lead to the bus eventually stopping 10mins later on the side of the road because the bus had left a lady at Tsolo station, the bus driver didn't give an explanation for the stop which I could look past until the lady walking in on the bus being visibly upset at the driver, who turns had just insulted the lady and her fiancé for making them waiting, hence forth give the visibly drunk passengers the way and opportunity to throw insults at the lady for making them waiting for her. She tried depending herself by trying to explain that the bus driver was in the wrong for leaving the stations early knowing that she was on her way. This last a few minutes of these unmannered men and women of all ages, insulting her, that's when she saw me in the back of the bus next to the toilets sitting and she came and joined. This was a very true showing of how APM treats their customers. The insults lasted until the last of the drunks got of in Midrand having made friends with the driver, which is a poor showing of this company's customer service.

All we want to do is get our money back as we were mistreated by fellow passengers and the staff didn't nothing to help us, we don't if its because they were enjoying hear words like that being used or just didn't care. The lady herself s owed R650 for the meter cab she was forced to take from Tsolo to Qumbu which the bus drivers were supposed to have paid themselves for not following protocol and R300 to the both us for the verbal abuse we sustained at the hands of the drunk passengers and rude staff that did nothing to help us, we didn't purchase tickets to be abuse, unless its was part of the hidden terms and conditions of this company. I will attach pictures of the empty bottles that were left behind, including the number plate of the bus. We can't attach any names to the email as they didn't want to give us their names.

This is the second time this happens to me while using APM!!!! Ref to 8th & 9th of March 2018 As a Father of a young lady and a son to a deceased of both my biological mother and stepmother (Lord bless their beautiful souls) I just couldn't understand where does the disrespect and hatefulness for women come from, from these men?? It was stomach turning, I sent this email so late because I had to make I don't fall into a depression state from the treatment we got, where as the lady spent most of the 16 hours crying from the harassment.

Regards Disgruntled Customers Thabang Duke Nkosi & Nompakamiso