DO NOT BOOK APM BUS!!!

I am absolutely disgausted with the kind of service this company provides. My mother in law was stuck in Queenstown from 4pm yesterday waiting for a bus to Cape Town that was suppose to arrive at 16h50, then later changed to 17h20. They were told the bus has been delayed and two buses arrived and left but they were told it is not their bus. There was no communication of when the bus will arrive and what is the current location of the bus. The waiting room was so full that they had to wait outside while the rain is pouring in Queenstown. They waited for the bus then after 10pm a lousy sms came in saying the bus will arrive in 90 minutes which ofcourse was a lie. No one was saying anything to them they were just waiting and running after every bus that comes of which they kept being told is not theirs. During this entire time they were soaking wet because the rain did not stop. The ****** bus eventually arrived around 01h40. Can you imagine waiting close to 10 hours in the rain, where is the human decency? This is not the first incident we have had with this company. The other time in October my mother in law's bus was cancelled on the day of herdepature, they refused to refund her and she was told to make other plans and was given a voucher. Even on the day she was using the voucher while returning from her trip the bus was delayed by 3 hours. Until when will APM continue with poor service? There is absolutely no regard for people in this company. THIS BUS SERVICE DESERVES TO BE CANCELLED!!!