Dissatisfied

Dissatisfaction, I booked Apm buses sometime last year, I booked my date of travel and they booked me d following date. (In short they never gave me my money till today)

See the email conversation to them:

Good morning, pls help there's an error in my ticket. I'm leaving today for King Williams Town and I book for tomorrow. Pls correct it if you can. Good day Xoliswa,

Thank you for contacting us.

Kindly note that your booking was kicked to tomorrow by the system due to limited number of seats for today. This basically means that someone managed to book and finalise their ticket before you could for the seat that was remaining for today.

For an effective booking, you can contact our 24 hour Call Centre on *** where the form of payment is the same as the one online or you simply EFT or make a bank deposit.

I hope the above is in good order.

Regards,

Eunice

From: Xoliswa Qetse <***> Sent: Saturday, 06 October 2018 7:15 AM To: APM Call Centre Subject: Re:Error Booking Good morning, pls help there's an error in my ticket. I'm leaving today for King Williams Town and I book for tomorrow. Pls correct it if you can. Good morning Eunice, I get you. But unfortunately part I have to leave today. See the attached booking confirmation from another bus liner. I would love to get a full refund please. Show quoted text Show quoted text Good day Xoliswa

I believe the Call Centre Agent you spoke to explained the Terms and Conditions and already issued a voucher.

We unfortunately do not do cash refunds.

Please refer to our Terms and Conditions,(http://www.apmbus.co.za/help-and-info/terms-and-conditions/)

Regards,

Eunice

Terms & Conditions – APM www.apmbus.co.za Africa People Mover

From: Xoliswa Qetse <***> Sent: Saturday, 06 October 2018 10:43 AM To: Eunice Mashamba Subject: Re: Re:Error Booking Show quoted text You mean, u choose a date for me thats suits you and u automatically decide for me without notifying me, after all you told me that u don't refund. Ur procedure is to issue a voucher where there's a penalty fee of 10%. By doing so, you are forcing me to travel with Apm even if I don't want to. 2ndly if I'm not travelling for some yrs, I will be loosing my money.

The time you debit the money you knew that you don't have the seat for me and you continue debiting my card, instead of declining the transaction. Afterall you refuse to give the cash that I paid direct to your bank. Is that how you run your business really? Show quoted text You haven't responded yet to my query Show quoted text