Disgusting service

<p>I booked online got a confirmation and a reference number 17 days ago. I could not board the bus as they said I was not on their list. I had to buy a new ticket from another bus company as they were fully booked then. I sent proof and have been in contact with them daily since then with no joy I still have not been reimbursed they claim the money must be hanging somewhere my bank has sent numerous proof supporting documents to say the transaction was successfull and its their correct banking details but Oh my God Ive been promised nothing but we are still investigating the issue. Their service is purely disgusting.</p>