Disgusting attitude from Driver

<p>I booked my ticket Jhb to Pietermaritzburg with a big bag weighing 23kg and hand luggage about 3kg. The porter weighed my luggage told me it was more 20kg so I should but its fine coz its slightly over. I dragged my luggage to the bus then the porter came and put it in.....only for the driver to come with attitude and ask I paid for the luggage. Only for the porter to tell him its 23kg .....he shouts at him says he will weigh it himself .... leaves the bus unattended goes and weighs my bag and asks me to add my hand luggage it comes to 26kg. Buy this time his attitude is horrific as it I've ****** something...... no acknowledgement of the fact that I'm a customer...disregarding everything I ask. We go back to the bus.... he tells me I have to pay R30 extra for the excess 6kg. I tell him I have a debit card...... tells me I must go to the office he doesnt have a speed point. Porter takes to the office to pay.... by this time its my 4th time going up and down. The lady at the office say she will follow me to and speak to him. When we got to the bus ....... his attitude just went from horrific to dramatic. Not wanting me to explain my part of the story...asking if he should answer me. He ended up saying he doesn't think he can drive the bus with me as a passanger...... he called the call centre saying I said I will complain about he doesn't want to give me his name when I asked for it. By this time all the passengers are restless and busy speaking to his cellphone and telling me the call centre agent wants to speak to.me, bcoz he wont drive the bus with me in it. Is this how Apm drivers are trained to treat paying customers...... dramatic horrific attitude tendencies...... </p>