Disguistingly unprofessional

<p>I bought a ticket online on their website from Durban to Pretoria on Wednesday the26th of July for Friday the 28th July boarding at 11pm. When I get to the station for travelling around 10:15pm I find their offices closed, I called customer services, the lady that was half asleep tell me that there is no 11pm, which they usually have as she says but not tonight, I told I bought a ticket. She says I must cone tomorrow and get a voucher. Like really!! Firstly, she was not aware the offices are closed, and then she said the bus is coming. When she double checks she says its not coming. I must come tomorrow. The last bus that left here was at 10pm and it as also fully booked, imagine. Now im stranded at the bus station as I write and have no plan.</p> <p>Now that im reading all the reviews Im seeing that im in it for a long run for my refund, full cash is what I want. Mind you I bought a return ticket as well. </p> <p>I want nothing to do with APM. </p>