Disappointed Customer

Mmmm I'm so disappointed at APM service, they really dropping the ball, I traveled to Cape Town and back commuting their bus (JHB 10 September 20 and CTN 14 September 20 - Round trip)

Firstly going they gave us an old bus with funny sounds and no toilets but in their advert they said we have toilets, as if that was not enough, they drove about 5hrs before we could get a toilet stop in their filthy old bus, along the way we had to wait for about 1,5hrs in Bloemfontein for someone they forgot in Welkom and they don't even bother to kindly tell us about the problem that didn't concern us....

Coming back again they gave us a dirty bus with no charging points, no toilets, with no heater as Cape town was cold over the weekend, and to top it all they don't gently pack our luggage, they throw everything in that trailer, to a point that I even asked one of their staff members who where unpacking to remove that Steel bicycle on top of my bag with now my luggage back is damaged because of that, and when I complained he said " Hai Nani nizenza abelungu, besijahile mos" I honestly found that very rude and unprofessional, how dare you damage my property and say such when I call you to order? Pity I was very tired and just left, when I got home I noticed a crack and scrachise on my luggage, I'm really mad at their service, clear only white people are considered important and are open to complaints....

Ticket number: APACBP001

I am really mad as hell, luggage bags are expensive for them to not take care of our staff. APM Bus please train/educate your staff on Customer service, yerrrrr they are disappointing.