complaint

We booked a bus on the 27 November 2020 then in our tickets the bus was suppose to go on the 06December 2020 around six clock from Joburg to Queenstown and arrive on the 7 December 2020 around 05:00... we struggle with transport to take us to the APM BUSES we call the head office to tell them that we will be late but no one answered then finally we arrived at the station for APM buses exactly at six then when we arrived the bus was left already we try to talk with the lady at the office she didn't even want to hear us and just said the bus has left.... ok we took an Uber to Gamere garage and the the bus was still there but the driver said we are late he's not go to take us,then we ask him who sit on our spaces instead of answering us he swear at us and shouted that "you Xhosa people always come up with excuses im not going to take you why you were late didn't you know that the bus is leaving at six clock" mind you we were going to our father's funeral we didn't make it to the funeral because of Apm buses ...that driver said he doesn't care because even if we report him there's nothing that his boss will do,because his boss is also scared of him so if I don't believe him I can try to report him and see if they will be any response to my complaint... im very disappointed by the service of Apm buses that they give to their client if you keep on doing this you are going to lose customers