Bus late and got transfered to another bus

The bus was late by 1h30 they then made it Wes transfered us to another bus before we got to Cape Town.The bus we were transfered too was a 52 seater then about 8 of us had to stand for 3h45min. The driver didn't even apologise he said he doesn't work for Apmwp.We didn't feel safe on the bus it had knocking noise on suspension.