Breakdown

Today( 03/10/20) my sister booked a seat to Joburg from Umtata. The bus was due to leave at 4, but nothing. When enquiring at the office, she was told the bus had a breakdown and another bus was coming. Only after 6 they where told that no other bus is coming and the one outside which also happened to have a breakdown was going to fixed. Now because she suffers panic attacks she couldn’t continue with the trip as there are no guarantees that the bus will not have another breakdown along the way. She requested a refund from the company and no one suddenly could help her. It’s now 19:30 and still no response. She is now forced to go back home and loose the R400 she paid for the ticket. This is the first time booking with APM and not a pleasant one