Bad service: leaving customers stranded in the cold at night

We have been waiting for apm bus in Cofimvaba since 15:30 today, they sent us an apology email as they were delaying with 4 hours. We have been trying to get hold of their offices and they are not answering. We are left stranded in this cold night at Cofimvaba without any updates. Please help us by intervening because we are afraid at the same time scared for our lives since their waiting area is the bus rank. We have no place to go as there is no transport to take us in our homes. We are freezing in this cold weather of Cofimvaba. We are still in Cofimvaba and now the time is 01:11 in the morning, still nothing