Bad service ever from APMBUS. Will never use their services again

Good day. I bought a bus ticket from Bellville to JHB. Since I am a student I went to the cheap price and booked APM Bus. I went to the wrong station and only to find out that the bus has already left. I tried to get information and the number *** for the bus call center does not exist. Since it was late I end up going back to the res and wait to the next day to visit the bus stop office. I was advised to call the help desk and only to find Ntsako, who is very rude and does not listen. She advised that I should have called the call center to rebooked the ticket even after I told her that the *** number is not working. I send an email to the call center and the email was responded 1:15 min (15:24 sending time and responded time 16:38). With other bus services I know that you can be able to reschedule to bus ticket - of course at a 10% fee. Ntsako was very rude and also does not listen. Since I am a student money is very scare as I struggle on daily. I had to go to the hospital for my assessment now I missed it due to her rudeness and selfishness. I so wish that she get knock down a the same buss she works for then I will inject her with the wrong injection so that she get her Obuntu back. ***