Bad service

Bus was extremely late was supposed to arrive at 16:30 as per my ticket in Queenstown and we waited the time passed we started to panic, went to the office to find out the guy just said the bus is on the way and that was 17:30 and I called call 012 number the number just rung after several attempts I got through was given cell phone number and also tried several times without a luck When the guy decided to answer he was shocked to hear that no one came to us and explain and he said his going to call bck He did call bck and told us that the bus is 30km away and they going to pass at the garage to fill up, mind you we standing out and it's getting cold there's pensioners and mommies with babies who have been waiting since 16:00 for the bus While waiting a bus came and we were told our 16:30 must still come and the time was now 18:30 Finally when the bus came at 19:00, the driver just opened the door and ask for laggages no apology nothing There is no sanitizer in bus This was the worst bad service ever and I won't consider traveling with Apm ever