Bad service

<p>I bought tickets on 24/11/16 11:17via call centre was told to deposit money into their account.They sent a reference number at 11:28 and 11:30 confirming a payment.The tickets are for 6 people for 08/12/2016 *** and 1 ticket for 19/12 from Pretoria to Grahamstown ref:#332578.We arrived at Bosman Station at 14:15 then at APM by 14:20 to print the tickets a blonde lady told us that she can't print the tickets someone has done so already, we must check our names from the bus drivers list.We waited outside then when the bus arrived we went to find our names aren't added. We went to the office another lady was serving us she said she doesn't see our names she was on a call for long was put on hold with no feedback.We were treated unfairly as mad people who don't know their story.A guy named Eric said he will call Fikile to send us a quantum so that we can be assisted.No other thing was done as all buses left we were stranded with no information as to how this will be solved.A lady called at 15:49 told us the 1 ticket is booked however they cannot see the 6 tickets.The see the money in their account. She said the buses left us as they are fully booked till 24/12/16.She said she will call us again. We got a call at 17:45 from Fikile he's gonna call us back tomorrow to tell us a way forward. We already paid for packing for double cars we hired to bring us.We bought perishable foods to eat on the road.We come from Mamelodi its all expenses to go to APM we had to go home as there is no bus for us today and we are stranded not knowing what will happen next.We want APM to treat us as people professionally and with dignity.Their service sucks its below zero if there's such I wouldn't recommend it to anyone.</p>