Bad Customer Service from APM Bus

This email is sent on behalf of Ms Xoli Daka ( ********** / ********** ) whom was left by the APM bus from King Williams town on the 18 March 2018, and had procured the tickets for her and other family members after attending a family funeral at King Williiam town to Johannesburg to the total value of R1 780 for 6 people in total. APM fail to reimburse them the money they were told that their complain is more than an hour late and they had to procure other tickets and catch another bus the next day at 17:40.

She is being send from pillar to post. Kindly assist her as a domestic worker to get her money back. She still has the tickets and has spoken to the call center agent by the name of Gugu without any assistance.

This was a bad customer service that APM had provided to them. Please assist them to get a fair treatment and their money back