Bad Customer Service and Faulty Buses!

On the 28th of November I departed from Park Station on an APM coach for Butterworth. The bus was supposed to arrive at 07:55 on the 29th of November having left Park Station at 19:20 on the 28th.

In Bloemfontein, the bus broke down around 2 am and we remained stationery for about 5 hours before a replacement bus could be sent. This was only necessitated by constant phone calls from myself and a few other people in the bus, otherwise APM expected us to wait for a coach that was coming from Queenstown - another 5/6 hours away. The bus was only sanctioned to leave Queenstown 5 hours after we had been stuck - that would have brought the total waiting time to 10-11 hours.

They ordered a different coach from Bloemfontein that took us half way to where we met the bus that was sent from Queenstwon.

In all of this, I have not received a formal apology from APM which is disturbing considering that they have my number and my emergency number.

Other commuters received their apologies and 50% off vouchers..I have not. Besides, I do not want it because I do not intend to take another APM coach even if it is the last bus around.

The customer service is horrid. The bus driver even assaulted a woman on the coach.

I emailed them my complaints and the best they said was that they would lodge a complaint on my behalf. Two weeks later, I have not heard from them.