Bad Bus Service

As a regular traveller using public transport I have never ever experienced such bad customer service. I made a booking on the 27th of February 2019 to travel on the 28th of February 2019 at 12 pm (midday) from Pretoria to Durban. At 11 am on the 28th of February 2019 I received a call from a consultant from APM (Africa People Movement) informing me that the bus has been cancelled, my booking has been moved to 19:00. At the bus station (Bosman station) at 19:00 I was told the bus will arrive at the bus station (Bosman station) at 20:30 and will travel from Bosman station straight to Durban without its regular stop in Johannesburg because of the inconvenience.

At 21:00 the bus arrived and departed at 21:15. The time now is 22:50 and only now we leave Johannesburg pak station for Durban.

Not knowing if I will make it to work on time.