APM made us sleep on the roadside

Took a 10 pm bus from Durban to Midrand on the 13th of July 2018,scheduled to arrive at 6 am 14 July. Bus broke down approaching Harrismith around 3 am. No help was sent out, and as a result we spent the night on the roadside. To add to that frustration, no briefing was giving to passengers as to what went wrong g a d how it would be fixed. Extremely poor service and mistreatment of customers. We only managed to get assistance at 8 in the morning and only left the site around 11. The company sent out a very incorrectly phrased apology, and this was only around 12.m,via automated sms,which not all all passengers received. I only arrived in Midrand at 13:45. This is absolutely ridiculous. Extremely let down and infuriated at this. I wish they cared for their clients.