APM Buses: Sheer arrogance and shockingly bizarre customer service with ******* tendencies ***

<p>Since April this year I have been trying to get my R460.00 refund following the trip that was cancelled by APM during the Easter weekend. The Customer care Team Leader Fikile Ndlovu as instructed by her Manager Mr J. Van Jaarsveld stated that I would not get that refund since APM does not pay refunds to its customers. To this day there hasn't been any willingness to pay the refund despite my repeated explaination that I will need no APM voucher since I will not be using that bus in future. I request APM to do a reasonable customer service practice, pay a refund where trips are cancelled by APM. I'm still waiting for this refund.</p> <p>Regards</p> <p>Dr R Shazi</p>