APM Bus - stinking service and arrogant workers (drivers & staff)

On Friday, 16 February 2018 we boarded Apm bus from Bloemfontein to Midrand. Our luggage went missing in their luggage apartment and the drivers promised to get their Call Centre people to call me. They didn't until I called and was told to by Themba Mahlangu to call the supervisor by the name of Fikile Ndlovu. I wrote this email to both Themba and Fikile:

I wish to bring your attention to the bad service and attitude I received in one of your buses which resulted in the loss of my bag. My drama started last night (15 Feb 2018) when we boarded the bus at Bloemfontein Info Centre. The bus arrived late (an hour after the scheduled time of 22h30) and the driver attended to the passengers alone. As a result his focus was only on checking passengers in the bus.

This means there was no one to assist passengers with their luggage, I.e. to mark and load them accordingly. We ended up loading our bags in the luggage compartment without any help - something unusual. Since there was no one to help with the luggage, I loaded my bag in a spot which would be easy for me to access. When I got off at Midrand Shell, they asked if I have a bag in the compartment to which I responded yes. To my shock, my bag was not in there.

As if that was not terrible enough the guy in red (pics attached) kept on blaming the driver (one in black) and told me that there's nothing they can do. The guy in black didn't have anything to say except to take my details and say call centre will call me.

The reason for my coming this side (Midrand) was to attend meetings. It's now almost 9am no one has called me. I am stuck here, left with no choice but to postpone the meeting thus rendering myself unprofessional, let alone the fact that this is damaging my integrity. I do not have time to watch Apm Bus staff play blame-games, I want my bag in its entirety - with everything in there. I am giving you 6 hours to resolve this matter.

Fikile Ndlovu responded by saying I must give them till Tuesday to investigate. On the said Tuesday I sent him a reminder, he did not respond to my email. Again on Thursday I sent him an email and once again he did not bother to respond till today.

This is the service that you get from Apm bus and no decency whatsoever to attend to your problem. Whatever you do, stay away from that terrible bus.