APM BUS REFUSING TO REFUND OUR MONEY

My friends and I booked 5 tickets to depart on the 26th of April 2018 for the long weekend as we were going on vacation in Durban.

Unfortunately the bus strike then started taking place and had not concluded by the time we were supposed to travel and we were forced to make alternative means to get to our destination as everything else was booked and could not be cancelled.

What brings me here and made me write this review is the fact that: 1. We had to spend on transport again as there was obviously no way APM Bus could travel to Durban while the strike was going and therefore we had to find our own way to Durban of which we were only advised to source alternative transport on the same day we were meant to travel. 2. On the same day we went to APM Bus terminals at Park Station to find out when we will be able to get a refund and one of their staff members advised that, we will receive this refund only after the strike is over and as inconveniencing as that was we accepted it and went on with our lives. 3. This past Saturday (12/05/18), one of the passenger went to inquire what the progress with regards to our refund is and we were now informed we are unable to receive a refund any longer and they would provide us with a voucher which expires in two months of which we need to use to go to the same destination we had booked for. Now we would not have minded if we were people who frequented Durban however we are 5 individuals who reside in Johannesburg, who had booked for a vacation and there is no way we are going to Durban anytime soon unless they want to take us on holiday and pay for our accommodation.

The strike is not our fault or problem as customers and APM Bus should not at any stage attempt to make it ours.

There is nowhere on their tickets where they state that tickets are non-refundable should there be strike action, therefore we want our money back as we were paying to be transported to Durban and they failed to take us there and on top of that we had to spend more money to source alternative transport.

Can we get our refund back please,while we are still asking nicely!!!