APM Bus No Care for Customers

I bought a ticket from Johannesburg Park Station to East London for a 18:00 departure. There were no designated service providers giving direction to what exactly is happening. I arrived at the station at 5pm to give allowance to queue. APM staff were not branded in uniform and extremely impolite when interacting with customers. A bus finally arrived at 21:00, 3 hours after the set departure time with no apology. The bus itself not even branded and windows boarded down with brown celotape. The trip got worse, it then rained and water pouring into the bus to the fact that I was wet for a long period of time until fellow passengers help us to put plastics in the whole that was leaking on the roof. To make things worse our arrival time in East London was set for 07:45. As I am writing this it is now 11:08 and I am still sitting in the bus with swollen feet, and the bus has broken down in Queenstown. They claim to have a mechanic who has been panel beating this bus for the past 1hr and a half. I have missed my father's funeral and feel so aggrieved by this unprofessional company. I have paid R720 for my ticket and the treatment received is something I can never explain. I would like a full refund of my money and what they can never give back to me is closure of burying my father. I am disgusted and appalled by the service of APM