APM Bus (Dis)service

We arrived at Midrand New Road Engen Garage at around 17h45 and waited. We we noticed that by 18h09 there was no bus we called the APM office and spoke to a lady who informed us that our bus was actually still in Pretoria Bosman station waiting to board passengers. We then waited in anticipation. We saw an (unbranded) APM bus coming through and upon enquiry we were informed that the bus was not the one we were waiting as it was still in the way. 2 other busses(unbranded) told us the same story. We called again at 19h51 and were informed the bus was on the way as it had just left Pretoria. 1 bus came at 21h44 and they told us that the bus had left to our amu*****t. While we were shocked, Mr Tumisang Kgaboesele came to confirm the story to which he assigned another gentleman who was there to assist us. After calls were made, to find an alternative, we were informed that there was a bus from Germiston which still had to go to Park Station. This meant that my wife had to board that bus to Park and then move to the Germiston bus.

This sounded assuring and comforting as we were informed by all that it is now well. Alas, they got to Park to learn that, the 60 seater they would connect with was full and there would not be space for them. Unfortunately nothing could be done to salvage the situation. So sad and frustrating, I went to pick up my dear wife and son at 00h12, thanked the gentleman drivers and went home for a nap(which hardly came due to frustration, I guess)

I called APM yesterday and spoke to a lady by the name of Tebogo who promised to assist and own up, well 4 hours later when I called I spoke to Vanessa who informed me my knight in shining armour had actually not lived up to expectations and knocked off. I was advised to send an email to the manager who would make a decision on when my family will spent Christmas at home or in Joburg. Or whether the color of this Christmas will be Black/White... Needless to say by now no response from the Manager as I get even more frustrated.