APM BUS CRUEL AND INHUMANE SERVICE

I am currently having a challenge which I can compare to cruelty and inhumane. I booked APM Zulu land bus service from Kokstad to Johannesburg for me and my baby (3 years old) who also paid a full service. The booking was made through and online platform called 'bus buds. The departure was supposed to be on Monday the 13th of November 2023 but the bus never arrived. We spent a night outside a freezing cold weather at Shell Garage, Hope Street in Kokstad where the bus was supposed to be picking us up.

We were 9 passengers including my 3 years old baby. No communique was ever received from the APM bus company or apology for that matter. The next morning, other passengers approached Shoprite to demand refunds since they purchased their tickets over Computicket. The store manager communicated with the bus company and they were refunded.

When I followed up on my case since our tickets were bought through 'busbud', the bus contact person told me they will resolve my matter from their side and till to date I haven't received my refund, despite me begging and mentioning that I've got no money to purchase another tickets since they said their buses will be off road till further notice.

My child and I caught flu. The bus contact person has not resolved my matter and I am still staying in a strangers house in Kokstad as I can't afford to go back to my distances village or Johannesburg.

Please step in Hello Peter, their office contact is not working and the bus company contact person I am using is ***. The Kokstad, Hope Street Shell Garage Security and workers shared that this bus company has done the same before if it's not arriving late.

I am so deeply hurt and broken, mostly feeling destitute.