APM Bus

My uncle bought an APM ticket on the 16th September for the 9pm bus. We arrived at 9:04 and were told the bus had left. We tried requesting to get him on a later bus or bus one for the next day. We were willing to pay a penalty fee for arriving late. The clerk was not helpful. We then called the office number provided and found this company no longer uses that number. When we got to the bus station on the 17th for the advertised 10:00am bus, we were told it left at 08:30am! Again we tried to get another bus and deal with the sunk cost of the previous night’s ticket. The lady at the counter said she felt we didn’t speak to her nicely (not sure how much more polite one can be) so she won’t help us. It was shocking! My disappointment is in the bad service from the bus operator as well as the staff who just didn’t care one bit..my uncle is a pensioner and I imagine this is not the first time this happens so there should be a way to deal with it. Further, not being able to call the APM offices was just awful, they haven’t made us aware of this. We really felt de*****ed by them.