AMP Bus has no respect for time or cutomers!

I booked a bus for my sister and nephew on the 9th of February from Pietermaritzburg to Johannesburg. Ticket numbers were *** and ***, The bus left PMB at about 10:20 and an hour later it broke down. They waited in the middle of nowhere for a technician to come sort the issue out or send a new bus, about three hours later everyone was still idle. So we decided to go fetch the family and send them back home is it was getting late and they had no means of transport once they got to JHB.

I spoke with Kamogelo and Ntsako Mashamba From APM on the 10th informing them of what had happened the day before, I was told that a new voucher would be issued and it can be used to travel some other time. As much as this was inconvenient, I accepted and made another booking with APM to travel to Pietermaritzburg on the 28th of February.

The booking was made for the 28th with the new vouchers, the bus was supposed to leave at 8:30. We waited at Park station and three hours later there was still no sign of the bus. I kept asking from the reception team white time the bus would come and they said it is delayed and there is nothing they can do but it will come when it comes. Three hours later I asked if I could get the vouchers cancelled, get my money back so I could travel some other way. I was told that in order ro cancel I needed to send an email to APM but they would still not refund. I sent the email and called the APM call center and spoke with Robert who was extremely rude telling me they do not do refunds, he dropped the call in my ear!! I called again and spoke with another lady who was just as rude and could not care less how frustrating the entire thing was!

I am really disgusted by the kind of service this company provides, they have no respect for time or their customers. I would like to get these vouchers cancelled and get my money back as I will definitely not be taking any APM buses in future. I have no response or whatsoever now from APM.