1 reviews | Active since Apr 2017
Unprofessional and totally unacceptable (APARTMENT BOX)
<p>I am very disappointed and not pleased with Apartmentbox. This agency is not professional at all and I wouldn't recommend it to anyone. I paid full amount when moving in last year and my contract ended on the 28th of February 2017. It's been a month now and I haven't received my deposit. At first we were told to moved out on the 28th before 12:00 or we will be fined. I did not want to argue because I should have left on the end of that day. Second I informed them a month prior that I won't be renewing my lease and they said it was fine. On the 3rd I was told that I owe R1 212.61 then later that day I was told that I should pay R754.26 for water and electricity. I paid that amount because I did not want any problems. On the 17th of March I was told that an amount of R745 is due and I should pay. I called and they told me that I shouldn't worry it's damages and it will be deducted from my deposit. I was fine with that. On the 18th it increased to R763.25 when I called they told me it would be fixed on Monday. On the 29th of March I was told that I owe a balance of R1189.90 ( including water) I queried about this money and I was told that it's the actual reading and they will take it off my deposit. It gets interesting when they told me that I will also be getting a electricity bill next month. <br><br />What really gets to me is that they knew I was not renewing my lease prior but they are able to send such ridiculous amounts a month after moving out and I have not not received my deposit. I was told that I will get it after 7-14 working days after submitting my bank account details and I sent them on the 8th of March. To think that they are telling me that I will still get another bill from them shows how unprofessional they are. How can someone keep on getting bills after a month of moving out. I should have been informed about all the actual readings earlier not a month later and they are stating that it's only water; electricity is still going to be generated. With all this they have failed to pay me back my deposit. This are the kind of people that get people into dept and South Africa is in bad shape. This is just exploiting people if I were to say. I wouldn't want another person to go through what I am facing with this agency. I hope this matter gets resolved as soon as possible</p>