Nov '25 - Oct '26
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How is Apartment Box rated on Hellopeter?
Hellopeter has tracked Apartment Box across 55 reviews. Apartment Box hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Apartment Box? Write a review to help others decide.
Recent reviews (2)
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Share Your Experience1 reviews | Active since May 2026
Pathetic Customer Service
Pathetic Customer service. I moved out in February 2026 waited 1 month for my deposit back when it stated that a refund takes 7-10 business days. A utility deposit of R 2000 was kept for my W&L for the month of February and it is now the end of May 2026 and I still have not received the balance of my utility deposit. Apparently they have not received my utility bill for the month of February 2026, its now end of May 2026 and they still have not received it. I have called many times and emailed for feedback but I get nothing.
1 reviews | Active since May 2026
Pathetic Customer Service
Pathetic Customer service. I moved out in February 2026 waited 1 month for my deposit back when it stated that a refund takes 7-10 business days. A utility deposit of R 2000 was kept for my W&L for the month of February and it is now the end of May 2026 and I still have not received the balance of my utility deposit. Apparently they have not received my utility bill for the month of February 2026, its now end of May 2026 and they still have not received it. I have called many times and emailed for feedback but I get nothing.
1 reviews | Active since Jun 2024
Deposit Not Refunded & No Response from ApartmentBox
I am extremely disappointed with the service from ApartmentBox. I vacated the apartment on 30 March 2026, and my total deposit was R13,304. I have now been informed that R4,800 will be deducted for “stained walls” — something I strongly dispute, as this falls under normal wear and tear and was never identified as damage. I do acknowledge the R2,000 being held in line with the lease agreement, as well as the R130.11 for water usage in March. However, the biggest issue is the complete lack of communication. I have sent multiple emails regarding my deposit refund and have received no response. To date, my deposit has still not been paid. This experience has been frustrating and unprofessional. I would appreciate urgent feedback and resolution on this matter.
1 reviews | Active since Jun 2024
Deposit Not Refunded & No Response from ApartmentBox
I am extremely disappointed with the service from ApartmentBox. I vacated the apartment on 30 March 2026, and my total deposit was R13,304. I have now been informed that R4,800 will be deducted for “stained walls” — something I strongly dispute, as this falls under normal wear and tear and was never identified as damage. I do acknowledge the R2,000 being held in line with the lease agreement, as well as the R130.11 for water usage in March. However, the biggest issue is the complete lack of communication. I have sent multiple emails regarding my deposit refund and have received no response. To date, my deposit has still not been paid. This experience has been frustrating and unprofessional. I would appreciate urgent feedback and resolution on this matter.